PLEASE NOTE OUR VALENTINES DAY TERMS & CONDITIONS BELOW:
- AN ORDER IS NOT COMPLETE UNLESS YOU RECEIVE A CONFIRMATION EMAIL FROM PETALS FLORIST
- YOU NEED TO MAKE SURE THE RECIPIENT IS AT HOME / WORK AS WE WILL NOT BE PHONING AHEAD
- IF YOUR ORDER IS PLACED BY THE END OF DAY TUESDAY (12 FEBRUARY 2019) THEN DELIVERY WILL BE MADE DURING THE MORNING OF THE 14 FEBRUARY 2019.
- ANY ORDERS RECEIVED FROM WEDNESDAY 13th FEBRUARY 2019 ONWARDS WILL BE DELIVERED ON THURsDAY 14 FEBRUARY 2019 – NO TIME SPECIFIED.
- ALL DELIVERIES TO SCHOOLS WILL BE DONE BY 1PM ON THE 14 FEBRUARY 2019.
Please remember to select a delivery area, under the shipping & handling costs section before making your payment. Failure to do so will result in your order being for collection only and not being delivered. The additional delivery fee will have to be paid in order for the delivery to be delivered.
If you are not completely satisfied with the quality of flowers or hamper that you purchased, we will gladly refund the original purchaser in full. All that you will need to do is notify us within 24 hours of receiving your flowers. For quality control purposes the hamper/flower arrangement will need to be collected, in it’s original condition, before a refund is executed. We will send our driver to collect at no extra cost to you. If we find that the gift contents/flowers have been tampered with no refunds will be possible for obvious reasons.
Refunds or exchanges will not be done for orders are that are just not your style, taste or colour as we make up according to the purchasers request.
Please remember that all flowers are subject to seasonal availability and if a specific flower is unavailable we will use our professional discretion to substitute it with another flower of similar colour, value and style.
Please remember to select a delivery area, under the shipping costs before making your payment. Failure to do so will result in your order only being for collection and not being delivered if required until the additional delivery fee has been paid.
Deliveries on only done Monday to Friday. You may contact us on firstname.lastname@example.org to see if special arrangements can be made for weekend deliveries
National Deliveries – Gifts and hampers are delivered by courier
We can only deliver orders on a business day during business hours.
Delivery to companies, hospitals, government buildings, etc. will be made to the reception area where orders must be signed for. Responsibility for the gift, once signed and accepted, is with that relevant person.
Orders need to be placed in the morning to ensure we can deliver to any of these listed areas the next day
Next day delivery to the following areas – R130
|KING WILLIAMS TOWN|
|ST FRANCIS BAY|
|CAPE ST FRANCIS|
All other towns will need 2 days and if a remote or outlying area, please first contact us to check if we do deliver there and what the cost will be – R160
We cannot deliver to remote areas, farms or plots
We will do our very best to deliver on your preferred delivery date but we can’t control issues that the couriers may have, such as airlines grounded for bad weather, broken vehicles or missed connections. We place the order timeously and we use a reputable courier company so delays are very minimal.
If an incorrect delivery address received from customer or no one is available to receive your gift, the gift will be returned to the courier depot and we will then contact you to arrange a re-scheduled delivery. As we use the services of an outsourced courier company, please note that you will need to be charged your delivery fee again.
Our gifts are packed individually in boxes to protect them while in transit. When ordering more than one gift to the same address, the courier company charges us per box and therefore, there is no discount sending multiple gifts to one address
We pack all gifts and hampers securely to prevent breakages but if a parcel is received with any item broken please send us a photo within 24 hours of receipt so that we can make arrangements to replace
If ever you are unhappy with the quality of your products please contact us within 24 hours and the hamper will need to be returned to our premises at your cost, within 4 days.
OUT OF TOWN DELIVERIES
Cut off date for nation orders – Friday 9th
Cut off date for orders for towns surrounding PE eg Addo, J Bay, St Francis, Cape St Francis – Monday 12th
Cut off date for Uitenhage and Despatch – Wednesday 14th 10am