Gifts and hampers are delivered by courier
We can only deliver orders on a business day during business hours.
Delivery to companies, hospitals, government buildings, etc. will be made to the reception area where orders must be signed for. Responsibility for the gift, once signed and accepted, is with that relevant person.
Orders need to be placed in the morning to ensure we can deliver to any of these listed areas the next day
We cannot deliver to remote areas, farms or plots
We will do our very best to deliver on your preferred delivery date but we can’t control issues that the couriers may have, such as airlines grounded for bad weather, broken vehicles or missed connections. We place the order timeously and we use a reputable courier company so delays are very minimal.
If an incorrect delivery address received from customer or no one is available to receive your gift, the gift will be returned to the courier depot and we will then contact you to arrange a re-scheduled delivery. As we use the services of an outsourced courier company, please note that you will need to be charged your delivery fee again.
Our gifts are packed individually in boxes to protect them while in transit. When ordering more than one gift to the same address, the courier company charges us per box and therefore, there is no discount sending multiple gifts to one address
We pack all gifts and hampers securely to prevent breakages but if a parcel is received with any item broken please send us a photo within 24 hours of receipt so that we can make arrangements to replace
If ever you are unhappy with the quality of your products please contact us within 24 hours and the hamper will need to be returned to our premises at your cost, within 4 days.